Ever Ice Warranty Policy

At Ever Ice, we are committed to the quality and durability of our products. Your satisfaction and trust are paramount. Below are the details of our warranty coverage and the process for making a claim.

Warranty Coverage

Product Warranty Period:

• Ever Ice bags and cubes are protected by a 1-year limited warranty from the date of purchase.

Replacement Policy:

• Within the warranty period, we will replace any defective Ever Ice bags or cubes at no additional cost. This includes manufacturing defects and product failures under normal usage conditions.

Covered Under Warranty:

• Defects in materials and workmanship.
• Product failures occurring during normal use with proper care.

Not Covered Under Warranty:

• Damage resulting from misuse, improper handling, or neglect.
• Normal wear and tear, such as scuffs, scratches, and minor abrasions.
• Damage due to exposure to extreme conditions not recommended in the product guidelines.

Frequently Asked Questions

Q: Can I extend the warranty?

• Currently, we offer a standard 1-year warranty. Please stay tuned for future updates regarding extended warranty options.

Q: What if I accidentally damage my bag?

• Accidental damage is not covered under the warranty. However, we offer replacement products at a discounted rate.

Q: How should I care for my Ever Ice bag to ensure its longevity?

• For optimal performance, rinse your bag and cubes after each use and store them in a cool, dry place. Using the food Grade Cleaner we offer is a great way to clean your Cubes.

Shipping Policy

At Ever Ice, we are committed to providing exceptional service, ensuring your Ever Ice products arrive promptly and in perfect condition to enhance your outdoor experiences. Below is an overview of our shipping procedures and policies:

Shipping Rates and Rationale

Our Ever Ice products represent a groundbreaking advancement in sustainable cooling solutions. Each unit weighs approximately 4-5 kg, crafted from premium materials to guarantee superior performance and longevity.

Due to the dimensions and weight of Ever Ice products, shipping rates are calculated at checkout based on the actual costs associated with securely packaging and delivering these eco-friendly solutions to your doorstep. This one-time shipping investment provides you with a durable product that replaces hundreds of single-use ice bags, offering long-term savings and environmental benefits.

Available Shipping Options (Australia Only)

We currently offer the following shipping method:

• Standard Shipping: Reliable delivery through trusted courier services, ensuring your Ever Ice product reaches you in excellent condition.

Please note: Express and international shipping options are not available at this time. We are actively working to expand these services in the future.

Order Processing Time

• Orders are processed within 1-2 business days.
• Upon dispatch, you will receive a tracking link to monitor your shipment's progress.

Shipping Investment Benefits

By covering the shipping cost, you are investing in:

• Secure Delivery: Utilizing reputable couriers to ensure your Ever Ice product arrives safely and on schedule.
• Sustainability: Supporting a reduction in waste by replacing single-use ice bags with a durable, eco-friendly alternative.

Connect with Us

We'd love to hear from you! Whether you have questions about our products, need assistance with your order, or want to share your Ever Ice experience, we're here to help

EverIce Privacy Policy

At EverIce ("we," "us," or "our"), we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and disclose your data when you interact with our services, including visiting our website, making purchases, or communicating with us. By accessing or using our services, you agree to the terms outlined in this policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect personal information to provide and improve our services. This includes:

• Contact Information: Name, address, phone number, and email address.
• Order Details: Billing and shipping addresses, payment confirmation, and purchase history.
• Account Credentials: Username, password, and security questions.
• Shopping Preferences: Items viewed, added to cart, wishlisted, or purchased.
• Customer Support Interactions: Details you provide when contacting us for assistance.

Additionally, we automatically gather data about your device and usage patterns, such as IP address, browser type, time zone, and interactions with our site. This helps us enhance user experience and site functionality.

2. How We Use Your Information

We utilize your personal information for various purposes, including:

• Order Processing: To manage and fulfill your purchases, process payments, and arrange shipping.
• Account Management: To create and maintain your account, ensuring secure access and personalized services.
• Customer Support: To respond to your inquiries, provide assistance, and improve our support services.
• Marketing Communications: To send promotional materials, updates, and offers that may interest you. You can opt-out of these communications at any time.
• Site Optimization: To analyze usage patterns, improve website performance, and enhance user experience.
• Security and Fraud Prevention: To protect our services and users from fraudulent activities and security threats.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties to facilitate our services:

• Service Providers: Partners who assist in payment processing, shipping, data analysis, marketing, and customer support.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• Legal Obligations: When required by law, we may disclose your information to comply with legal processes or protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. This helps us personalize your experience, remember your preferences, and analyze site traffic. You can manage your cookie preferences through your browser settings, but disabling cookies may affect site functionality.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to certain conditions.
• Objection: Object to the processing of your data for specific purposes.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The updated policy will be posted on our website with the "Last updated" date. We encourage you to review this policy regularly.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

EverIce

Email: support@everice.com

Address: [Your Company Address]

By using our services, you acknowledge that you have read and understood this Privacy Policy.